Last Updated: 1/11/2025

Welcome to Frozy, a brand owned and managed by Joy Foods Egypt.

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.frozy.joyfoods-eg.com) or interact with us online.

1. Information We Collect

We may collect the following types of information:
Personal Information: Name, email address, phone number, delivery address, and payment details (only for order processing).
Non-Personal Information: Browser type, device information, and website usage data collected automatically to help us improve your experience.

2. How We Use Your Information

We use your information to:
Process and deliver your orders.
Communicate with you regarding your purchases or inquiries.
Improve our website, products, and customer experience.
Send promotional messages or offers (only if you subscribe to our newsletter).
Comply with legal or regulatory requirements.

3. Data Protection

We take appropriate security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
All payment transactions are processed through secure and verified payment gateways.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share limited data only with:
Trusted service providers (like delivery or payment partners) strictly for order fulfillment.
Legal authorities, if required by law or court order.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences.
Analyze website traffic.
You can disable cookies through your browser settings, but some site functions may not work properly.

6. Your Rights

You have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing emails at any time.
To exercise these rights, contact us at info@joyfoods.com.eg.

7. Third-Party Links

Our website may include links to other websites.
We are not responsible for the privacy practices or content of third-party sites. Please read their privacy policies before providing personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated “Last Updated” date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:
info@joyfoods-eg.com
Joy Foods Egypt, Cairo, Egypt