Last Updated: 1/11/2025

Welcome to Frozy, a healthy and refreshing drink brand by Joy Foods Egypt.

By using our website ( www.frozy.joyfoods-eg.com ), you agree to the following terms and conditions.

Please read them carefully before using our site or purchasing our products.

1. General Information

This website is owned and operated by Joy Foods Egypt.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

2. Use of the Website

You must be at least 18 years old or have parental consent to use this website.
You agree to use the website only for lawful purposes and in a manner that does not violate any local or international law.
You are responsible for maintaining the confidentiality of your account and password.

3. Products and Orders

All our products are made under strict health and quality standards.
Prices, availability, and product details may change without prior notice.
We reserve the right to refuse or cancel any order if we suspect fraud, error, or violation of these Terms.

4. Payments

All payments must be made through the approved payment methods available on our website.
Prices include applicable taxes unless otherwise stated.
In case of payment issues, orders may be delayed or canceled.

5. Shipping and Delivery

Delivery times vary based on location and availability.
Frozy is not responsible for delays caused by courier services or factors beyond our control.
Please check your order upon delivery; any issues should be reported within 24 hours.

6. Returns and Refunds

For health and safety reasons, food and beverage products are non-returnable and non-refundable, except in the case of damage or wrong delivery.
Any refund requests must be made within 3 business days of receiving your order.
Approved refunds will be processed within 7–10 working days.

7. Intellectual Property

All logos, designs, images, and content on this website are the property of Joy Foods Egypt and protected by copyright laws.
You may not copy, reproduce, or use any material without written permission.

8. Privacy Policy

We respect your privacy. Personal information collected through our website will only be used to process orders and improve your experience.
We do not sell or share your data with third parties without your consent.

9. Limitation of Liability

Frozy and Joy Foods are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

10. Changes to Terms

We may update these Terms and Conditions at any time. The updated version will be posted on this page with the revised date.

11. Contact Us

If you have any questions about these Terms, please contact us at:
info@joyfoods-eg.com
Joy Foods Egypt, Cairo, Egypt